Designer / Researcher
User Experience & Service Design
Conduct research and analyse data
I can orchestrate qualitative or quantitative research with customers, staff or stakeholders; analyse results, and report on findings.
- Find usability issues with usability testing.
- Perform contextual enquiries to understand surroundings.
- Review analytical data to discover trends.
Design products or services
I can produce detailed designs for products or services based on research and analysis.
- Create iterative wireframes for apps and websites.
- Map out business processes to create service blueprints.
- Assemble prototypes to test functionality or enact services.
Plan and facilitate workshops
I can run workshops with stakeholders to identify and explore aspects of your product or service.
- Audience profiling using personas and empathy maps.
- Generate, prioritise and sketch ideas.
- Understand user journeys with user story mapping.